Training & Staff Development

Our professional training staff can help prepare your people for next-level productivity, increase employee engagement, and build the next cycle of leadership in your organization. Key training and development services include…

• On-site training workshops and seminars
  We can bring professional training right to your organization. We have material ready for MS Office, management and leadership topics, communication and “soft skills”, and much more. See our On-site Training section for more information.
• Train-the-trainer programs
  Want to improve the impact your training team has? We bring in experts to help them improve delivery, development of materials, and feedback with operations and production management. We will even help you make decisions about how to set up the training space! Our methods can be applied to trainer-led environments, as well as coach-based approaches (led by subject matter experts). See our Training Development Support section for more information.
• Instructional Design (ID) and training development
  We have a proven approach to developing training programs, ensuring the training is performance-focused, covers everything the trainees need, and improves the results of training (whether delivered internally, or by our experienced trainers). See our Training Development Support section for more information.
• Performance-oriented procedural documentation
  Standard procedural documentation is designed for auditors, not your production staff – sometimes it doesn’t even seem to be written for human consumption (though we acknowledge that nearly all auditors are human). Let us help put it in plain language, make it specific to the job, and in a format that facilitates both training and performance. See our Training Development Support section for more information.
• Coach-based training systems
  Do your staff need specific, technical knowledge? Do generic trainers have trouble answering their questions (or, worse yet, give them wrong answers because they don’t understand the question)? Maybe it’s time to teach your best people how to train the new folks. Our approach reduces time off the job, gets the new trainee contributing as quickly as possible, and integrates improvements in the process as they are implemented. See our Training Development Support section for more information.
• Conversion/merger implementation training
  Any time two organizations come together, a lot changes. Some of the people will need to learn a new system. Others will need to learn a new process. At least half of them need to learn a new company name. Most of that is true when a new system is implemented (though hopefully it won’t force a name change!), too. Organized conversion training can reduce the lost productivity, increase compliance with new policies and procedures, and reduce the stress change brings to your staff.